Reference

Open maujp Privacy Policy for Indonesia

Open your account here when you want a privacy policy that tells you exactly what we collect, why we keep it, and how you can ask for changes.

Data useCookie rulesAccount accessLocal law
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maujp Open maujp Privacy Policy for Indonesia
CONTACT ROUTES

Switch to privacy contact channels

When you need privacy help, we keep the contact routes short and easy to find. Live chat is the fastest path for active accounts, while email works well for access, correction, or deletion requests that need a written trail. WhatsApp is available for quick identity checks, and our team works 09:00-23:00 WIB every day so you are not waiting until the next weekday.

Team online

Live chat

Open live chat from the login screen or the help panel. We usually reply from 09:00-23:00 WIB, and the team can route privacy requests to the right desk.

Email

Send an email from the address linked to your account if you want a copy of stored data, a correction, or a deletion request. We use that match step to protect your privacy.

WhatsApp

If you prefer WhatsApp, send the request and include your registered phone number, the account name, and the subject line. We keep the thread attached to the same case until it is closed.

ACCOUNT SAFETY

Browse privacy safeguards inside maujp

We handle privacy in the account flow itself, not as a separate maze. The login page stores only the session data needed to keep you signed in, and our device logs help…

Account data

We only ask for the details needed to create and protect your account, such as name, phone number, email, and login credentials. If you add DANA, OVO, GoPay, or QRIS, we store the reference needed to match records.

Cookie session

Cookies keep your session, language choice, and security token in place when you move between mobile and desktop browsers. You can clear them in browser settings, but you may need to log in again afterward.

Device logs

We log device type, IP address, and login time to flag unusual access. If a password reset or account check is needed, we ask for the same contact data you used when you opened the account.

Retention window

We keep account and transaction records only as long as needed for service, dispute handling, and local legal duties. When a record reaches its retention window, we remove it or anonymize it.

Correction requests

You can ask for access, correction, or deletion through live chat or email. We confirm the account owner first, then process the request unless local law requires us to keep part of the record.

Case follow-up

For anything unclear, send the request from the address linked to your account so we can locate the file fast. We answer in plain English and keep the conversation tied to the same case number.

Open common privacy questions

These questions cover the data we store, the cookies we use, and the requests you can send if something needs to change. We keep the answers tied to the account rules that apply in Indonesia, and where local law differs, the local rule controls. If you are using DANA, OVO, GoPay, or QRIS, the same privacy steps still apply to the records linked to your account.

We ask for the details needed to create and protect your account, such as name, phone number, email, login credentials, device data, and any payment reference tied to DANA, OVO, GoPay, or QRIS. We do not ask for extra details unless a legal check requires them.

Cookies remember your login state, language choice, and security session, so you do not need to repeat the same steps on every page. You can clear them in your browser settings, but you may need to verify your account again.

Yes, we keep the transaction reference that matches your account activity with DANA, OVO, GoPay, or QRIS. That record helps us confirm entries, answer disputes, and meet local legal duties, but we do not publish it or share it casually.

We keep data only for the period needed to operate the account, handle support requests, and meet legal or accounting duties. After that period, we delete it or turn it into non-identifying records, depending on what local law requires.

You can ask for access, correction, or deletion through live chat or email. We verify that the request comes from the account owner first, then process it unless a legal rule requires us to keep part of the record.

Send the message from your registered email or phone number and include the account name you used at sign-up. That helps us find the file fast, confirm ownership, and answer in plain English without sending you in circles.

No. Access depends on local law and is available only where local law permits. If you reach us from a restricted area, we will explain the result and keep your request limited to the records we are allowed to handle.

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